|
|
|||
Course Overview
This six-day
Live Instructor Led Online
course provides you with an intense and focused exploration of the new
and modified topics in ITIL v3. The course is intended for those who
work within a service-oriented environment and require a deeper
understanding of the concepts, processes and activities involved in
transitioning services and how they may be used to enhance overall
service quality and service
provision as well as contribute to the organization’s continual
improvement activities.
Course Objectives
•
Focus on the process activities and interrelationships
•
Prepare for the ITIL V3 Intermediate RCV exam.
Who Should Attend
The target audience for this course includes those who require a
business and management level understanding of
the ITIL v3 core Lifecycle and how it may be implemented to enhance the
quality of IT service provision within an
organization. Specific roles include Professionals, Business Managers,
and Business Process Owners.
Prerequisites
•
The candidate must hold (photocopy required) one of the following:
★
v3 ITIL® Foundation Certificate
★
v2-v3 Foundation Bridge Certificate
•
The candidate should also have at least 2-4 years experience working
within a Service Management capacity as well as defined experience in at
least one of the RCV processes.
Release, Control & Validation Overview
Refresher on IT Service Management as a Practice
✦Understanding
the Service Lifecycle and the objectives and business value for each
phase in the lifecycle
✦Understanding
and articulating “service”
✦Concept
of Service Management as a practice
RCV Principles
✦Service
Transition in the Service Lifecycle
✦Business
Value of Service Management
✦Services
Providing Value
✦Service
Utilities and Warranties
RCV Processes
✦Change
Management
✦Request
Fulfillment
✦Service
Asset and Configuration Management
✦Service
Validation and Testing
✦Release
and Deployment Management
✦Service
Evaluation
✦
Knowledge Management
Roles and Responsibilities
Technology and Implementation Consideration
✦
Challenges Related to Implementing RC&V
✦
Planning and Implementing Technologies
✦
The Deming Cycle
|
|||
|
For more information call 720.346.1710 or visit: www.ameriteach.com 7800 E. Dorado Place,
Greenwood Village, CO 80111 |
|||
